Store Policy
Because We Care
At Vivacious, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Shipping / Delivery and Return Policy
What You Need to Know
No returns or refunds permitted for online orders. If you receive the wrong item, please email us at: SkinCare@VivaciousFYB.com. Include photo of wrong unopened item(s). We will send you a shipping label to have the item(s) returned to us and correct item(s) will be sent in 3-5 business days.
All orders placed before 2pm between Monday - Friday will be processed the same day, all orders placed after will be processed the next day. All orders placed during the weekend or public holiday will be processed the following Monday or on the next business day.
Our Privacy Policy
Your Data is Secure
Protecting your private information is our priority. This Statement of Privacy applies to Wix.com, and Vivacious and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Vivacious include Vivacious@fyb.com. The Vivacious application is a Information application. By using the Vivacious application, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, Vivacious may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Vivacious's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Vivacious collects and uses your personal information to operate and deliver the services you have requested. Vivacious may also use your personally identifiable information to inform you of other products or services available from Vivacious and its affiliates. Sharing Information with Third Parties Vivacious does not sell, rent or lease its customer lists to third parties.